You are standing in the middle of your office and you realize that you do not know how to do your job anymore. Not really. You know how to find the page that tells you how to do it and you know where the buttons are and you know who to call when the server breaks but the gut feeling is gone.
It happened slowly over and it started with a meeting about risk. Your boss sat everyone down and said that the team was too dependent on heroes and he said that if you got hit by a bus tomorrow the whole company would sink. He wanted a wiki and he wanted every single thing you did to be mapped out and he wanted it to be so clear that a stranger could walk in and do your work just by reading the screen.
The “Hero” Model
Dependent on individual intuition, “gut feeling,” and unwritten expertise. Risky, but alive.
The Wiki Model
Mapping every step for “strangers.” Safe, searchable, but fundamentally static.
The corporate transition from organic expertise to “legible” documentation.
So you spent months writing and you typed out the steps for a launch and you explained how to talk to the creators and you put the secret shortcuts into a list. You felt good about it at
